VA Deputy CIO Explains IO-as-a-Service Approach to Improving IT Services
Reggie Cummings, the deputy chief information officer of infrastructure operations at the Department of Veterans Affairs, spoke with GovCIO Media and Research about an ongoing shift toward an infrastructure-operations-as-a-service model aimed at reducing downtime and streamlining services. He explained that the framework encompasses customer-centric service, bimodal operations and continuous communication. According to Cummings, his team’s […]